Subscription & Billing Policy
Complete transparent commercial terms governing your Restros annual subscription, tax invoices, grace periods, and account reactivation.
1. Commercial Plans & Pricing Structure
Restros offers an all-inclusive, straightforward commercial structure specifically designed for independent restaurants, cafes, and multi-counter food outlets.
7-Day Free Trial
₹0.00
Full operational access for 7 calendar days
- No upfront credit card or payment authorization required.
- Unlimited table QR code generation and acrylic stand printouts.
- Kitchen Display System (KDS), Cashier POS, and AI Menu Scanner.
- Automated GST invoicing with CGST and SGST splits.
- Single-trial eligibility per restaurant verified via phone and GSTIN.
Founding Restaurant Plan
50% discount against standard ₹9,999 list price • Flat recurring renewal
- Full 365-day operational term from activation timestamp.
- Zero transaction commissions on your dining food sales.
- Multi-device sync across tablets, phones, and PC browsers.
- Edge operating console for local offline billing resilience.
- Continuous updates, cloud backups, and standard support.
2. Goods and Services Tax (GST) Treatment
In accordance with Indian tax laws, our cloud SaaS services are categorized under Service Accounting Code SAC 997331.
Registered businesses may enter their valid 15-character GSTIN during checkout to receive an official B2B Tax Invoice and claim the full ₹762.56 tax as Input Tax Credit (ITC).
3. Recurring Renewal & Cancellation Lifecycle
Subscriptions are set to renew annually on a 365-day cycle. In accordance with Reserve Bank of India (RBI) guidelines on recurring e-mandates:
- Pre-Debit Notifications: You will receive an automated pre-debit notification SMS/email from our payment partner at least 24–48 hours before your renewal charge is processed.
- Cancel Anytime: You may cancel automatic recurring renewals at any time through your restaurant management dashboard or by emailing connect@restros.in.
- Cycle-End Effect: Cancellation stops future billing mandates immediately while your restaurant retains full operational access until the end of your current 365-day paid period.
4. Failed Renewals & The 72-Hour Grace Period
If an annual renewal charge fails due to card expiry, insufficient funds, or banking network downtime, the system initiates a protective workflow:
Your restaurant enters a 72-hour grace period (GRACE_PERIOD). During this window:
- You can log into the management console and view all historical orders, sales analytics, and past invoices.
- New operational mutations (creating live dining orders, settling cashier bills, dispatching KOT print jobs) are temporarily paused (server returns HTTP 402).
- You have 72 hours to update your payment method and settle renewal without floor disruption.
5. Non-Destructive Expiration & Instant Reactivation
Your Data is Never Deleted
Commercial expiration does not mean data destruction. If the 72-hour grace period lapses without payment, your account transitions into expired status (EXPIRED).
Under our certified architectural invariants:
- Your restaurant slug, menus, item categories, pricing, table layouts, and QR codes remain 100% intact.
- Historical customer order logs and statutory GST tax invoices are preserved indefinitely.
- You do not need to create a new restaurant workspace or re-enter data.
- Upon completing a reactivation payment, your existing restaurant immediately returns to
ACTIVEstatus with a fresh 365-day period.
6. Payment Security & Merchant Identification
All commercial payments are processed securely through RBI-authorized payment aggregator partners (Razorpay) utilizing PCI-DSS Level 1 compliant infrastructure. Restros never stores your bank credentials or card details.
Operating Entity: Restros
Registered Office: Rohtak, Haryana, India
Official Telephone: +91 7982476087
Billing Queries Email: connect@restros.in
Refund & Cancellation Policy: restros.in/refund-policy