Service Delivery Policy
How Restros electronically provisions cloud software access to registered restaurants with zero physical shipping.
1. Nature of the Product (100% Digital SaaS)
Restros is a cloud-based Software-as-a-Service (SaaS) solution. We do not manufacture, package, stock, ship, or deliver physical goods, hardware terminals, physical acrylic stands, or paper menu copies via postal mail or courier services.
All services, tools, and digital menu assets are delivered electronically over the internet via secure web protocols immediately upon account registration and payment confirmation.
2. Mode of Delivery & Delivery Timelines
Upon successful registration of your restaurant or completion of a subscription payment through Razorpay, your restaurant account and digital workspace are provisioned instantaneously (typically under 60 seconds).
Access credentials, web dashboard URLs (/manage/[restaurant-slug]), and guest table QR URLs are delivered directly on your web browser and confirmed via email/SMS.
3. Included Digital Deliverables
Your active Restros subscription delivers the following electronic software capabilities:
- Customer Dining QR Menus: Instant generation and export of print-ready high-resolution PDF and SVG vector QR code table designs for printing on your local printer or acrylic stands.
- Kitchen Display System (KDS): Real-time touch-screen kitchen preparation station accessible on any tablet or smartphone browser.
- Cashier Point-of-Sale (POS): Counter manual order taking, bill settlement, and thermal receipt printing interface.
- Gemini 2.5 AI Menu Scanner: Fast vision AI tool to convert menu photos into structured digital dishes within 60 seconds.
- Automated GST Invoicing Engine: Automatic generation and PDF download of compliant CGST and SGST tax invoices.
- Restros Edge Console: Local operating system service for offline LAN resilience and hardware ESC/POS printer queue spooling.
4. Hardware Prerequisites & Merchant Equipment
Because Restros is an open cloud software platform, merchants utilize their own standard commercial computing hardware:
- Any Android tablet, iPad, smartphone, laptop, or desktop computer.
- A modern, standard web browser (Google Chrome, Safari, Microsoft Edge, or Mozilla Firefox).
- An active commercial internet connection (Wi-Fi or 4G/5G mobile hotspot).
- Standard thermal POS receipt printers (ESC/POS compatible 80mm or 58mm) for kitchen KOT or counter billing printouts.
5. Delivery Issues & Technical Support
If your workspace does not activate automatically following payment, or if you encounter any issue accessing your digital services, please contact our engineering support team immediately:
Service Provider: Restros
Registered Location: Rohtak, Haryana, India
Support Telephone: +91 7982476087
Support Email: connect@restros.in
Resolution SLA: Digital delivery inquiries are investigated within 24 hours.
If software access cannot be provisioned within 24 hours, you are entitled to a full 100% refund under our Refund Policy.