Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between Restros ("we," "our," or "us"), having its principal place of business in Rohtak, Haryana, India, and the legal entity or individual ("Subscriber," "Merchant," or "you") registering for or utilizing the Restros cloud-based restaurant management software, digital QR menus, kitchen display system (KDS), cashier point-of-sale (POS), and invoice generation tools (collectively, the "Service").

By creating an account, initiating a 7-day free trial, subscribing to a paid plan, or accessing any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately discontinue use of the Service.

2. Nature of Service & Digital Delivery

Restros is a Software-as-a-Service (SaaS) application delivered electronically over the internet. No physical goods, hardware devices, physical acrylic stands, or paper products are manufactured, shipped, or delivered.

Upon verified registration or payment, access to your dedicated digital restaurant workspace is provisioned electronically and immediately available via modern web browsers on your commercial tablets, smartphones, and desktop computers. For complete delivery terms, please review our Service Delivery Policy.

3. SaaS Subscription, Pricing & Commercial Terms

Subscriptions renew automatically each year on the anniversary of activation. You may cancel auto-renewal at any time through your restaurant management dashboard or by notifying connect@restros.in. Cancellation halts future annual charges while maintaining full operational access until the conclusion of your active paid term.

4. Refunds & Cancellation

Because Restros provides a full-featured 7-day free trial to evaluate all system capabilities prior to payment, annual subscription fees are non-refundable once operationalized.

Statutory Refund Exceptions: We provide 100% full refunds within 5–7 working days to the original payment source in cases of:

1. Accidental duplicate payments resulting from network or payment gateway glitches.
2. Technical activation failures where software access is not provisioned within 24 hours of payment.

Detailed refund criteria, escalation channels, and timelines are set forth in our Refund & Cancellation Policy.

5. Merchant Obligations & Lawful Use

As a Subscriber operating a food and beverage business, you agree to:

• Comply with all applicable local, state, and central laws, including Food Safety and Standards Authority of India (FSSAI) licensing and food handling requirements.
• Ensure the accuracy of menu item descriptions, dietary indicators (Veg/Non-Veg), prices, allergen warnings, and applicable Goods and Services Tax (GST) rates.
• Maintain the confidentiality of your staff logins and cashier/manager authentication credentials.
• Refrain from attempting to reverse-engineer, decompile, scrape, or circumvent the software, security controls, or entitlement gates of the platform.

6. Data Ownership & Non-Destructive Expiration

Your Data Belongs to You: You retain complete ownership of all restaurant menus, pricing, order histories, table configurations, and customer invoices. Restros never sells, licenses, or monetizes guest contact details or business records.

Non-Destructive Expiration Invariant: If your subscription lapses or renewal fails, your account enters a 72-hour read-only grace period followed by expired status. Your menus, historical invoices, and configuration remain safely preserved in encrypted cloud storage; we do not delete your operational records on payment lapse. Immediate reactivation is available upon settling the renewal fee.

7. Platform Availability & Disclaimers

Restros strives for 99.5% operational availability. We provide an offline-capable Edge local console mode to allow cashier billing and kitchen display functions to proceed during temporary local internet outages. However, the Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of uninterrupted or error-free operation.

8. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Restros, its founder, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, spoilage, customer disputes, or goodwill, arising out of or related to your use of the Service.

In no event shall our total aggregate liability arising out of or relating to these Terms exceed the total subscription fees actually paid by you to Restros in the twelve (12) months preceding the claim.

9. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India. The courts of Rohtak, Haryana, India shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms.

10. Contact & Grievance Information

For questions regarding these Terms or commercial policies, please contact: