Refund & Cancellation Policy

1. General SaaS Subscription Policy

Restros operates as a Software-as-a-Service (SaaS) provider delivering cloud-based restaurant point-of-sale, digital QR ordering, kitchen display systems, and automated GST billing.

To ensure complete customer satisfaction and informed purchasing decisions, Restros provides every registered restaurant with an unrestricted 7-Day Free Trial prior to requiring any payment. During this trial period, you have full operational access to test all software features on your floor.

Consequently, once a paid annual subscription is activated following the trial, subscription fees are generally non-refundable, except under the explicit statutory circumstances outlined in Section 2 below.

2. Refund Eligibility & Statutory Exceptions

3. Refund Processing Timeline (5–7 Working Days)

4. Cancellation Policy & Auto-Renewal

The Restros Founding Restaurant Plan is billed annually on a recurring basis. Subscribers maintain complete control over their subscription renewal:

• Cancellation at Any Time: You may cancel the automatic renewal of your subscription at any time prior to the annual renewal date through your restaurant management settings or by emailing connect@restros.in.
• Continued Access Through Cycle End: Cancellation immediately terminates all future automatic recurring billing mandates. However, your restaurant retains 100% full operational access to the software until the expiration of the paid 365-day term (currentPeriodEnd).
• No Pro-Rata Refunds: Cancellation of an active subscription does not entitle the merchant to a pro-rata refund for the remaining unused months of the current annual billing cycle.
• Non-Destructive Expiration: When your paid period concludes, your account transitions into a 72-hour read-only grace period followed by expired status. Your data, past GST invoices, and menus are never deleted; you may reactivate your restaurant anytime by renewing.

5. How to Request a Refund

If you encounter an accidental duplicate payment or technical provisioning failure, please follow these steps:

1. Send an email to connect@restros.in with the subject line: "Refund Request - [Your Restaurant Name]".
2. Include your registered mobile number, restaurant slug, transaction date, and the Razorpay payment ID (e.g., pay_xxxxxx).
3. Our billing team will investigate the ledger within twenty-four (24) business hours and confirm eligibility.
4. Upon approval, the refund will be credited to your original payment method within 5–7 working days.

6. Payment Disputes & Chargebacks

We encourage subscribers to contact us directly at connect@restros.in or reach our Grievance Officer before initiating a bank dispute or chargeback. If a formal dispute is opened through a payment gateway, operational mutations on the associated restaurant workspace are temporarily suspended into read-only mode until the dispute is resolved.

7. Merchant Contact Information